✅ Refund Policy — Tokyo Halal Bazar

At Tokyo Halal Bazar, we are committed to delivering high-quality halal products to our customers across Japan. If you encounter any issue with your order, our refund policy ensures a smooth, fair, and transparent resolution process.

1. Expired Products

If you receive an item that has passed its expiration date, you are eligible for a full refund for that product.
To process your request, please provide:

• A clear photo showing the product and visible expiry date

• Your order number

• A copy of your invoice

2. Damaged, Spoiled, or Leaking Items

If any product arrives damaged, spoiled, or leaking during transit, we will issue a full refund for the affected item(s).
To verify the issue, please submit:

• A photo clearly showing the damaged or spoiled item/package

• Your order number

• A copy of the invoice

3. Missing Items in Your Order

If any item from your order is missing, please provide:

• A photo of the received package showing all delivered items

• A clear copy of the physical invoice included in the package

• Your order number

We will review the dispatch records, and once the missing item is confirmed, a full refund will be issued for that item.

Refund Procedure

Credit/Debit Card Payments

• Refunds will be sent back to the same card used during the original purchase.

• If the refund is requested by the customer for personal reasons (not caused by an issue from our side), a 3.6% processing fee will be deducted.

• If the refund is due to an error from Tokyo Halal Bazar (expired, damaged, spoiled, or missing products), no processing fee will apply.

• Refund completion time: 5–10 business days depending on your bank.

Other Refund Methods (If Applicable)

If you prefer another refund method, please contact us through the complaint or contact form on our website with your order details.
Processing time: 5–10 business days, depending on the payment channel.

Important Notes

• All refund requests will be reviewed and verified before approval.

• Claims must be submitted through our official contact or complaint form with required documentation.

• We reserve the right to decline refund requests that do not meet the policy requirements or lack sufficient evidence.